This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by P.G. Enterprises, it will take 7 days for the refund to be processed to you.
Return Policy We offer a refund or exchange within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. To be eligible for a return or exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have its original packaging, and (iii) if the item was purchased on sale, it may not be eligible for a return or exchange. Furthermore, only items found defective or damaged are eligible for replacement based on an exchange request.
You agree that certain categories of products/items may be exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase. For accepted return/exchange requests, once your returned product/item is received and inspected by us, we will send you an email to notify you of receipt of the returned/exchanged product. If the return is approved after the quality check, your request (return/exchange) will be processed in accordance with our policies.